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CORPORATE INFORMATION SYSTEMS MANAGEMENT Text and Cases, 5th Edi

CORPORATE INFORMATION SYSTEMS MANAGEMENT Text and Cases, 5th Edi
CORPORATE INFORMATION SYSTEMS MANAGEMENT Text and Cases, 5th Edition, By Lynda M. Applegate, F. Warren McFarlan and James L. McKenney

** Price: $29 ** Format: Hard Cover ** Publisher: McGraw-Hill ** Condition: never used ** ISBN: 0072902833 ** Edition: 5th ** Year: 1999 ** Pages: 704 **

This Book has five major parts and thirteen chapters: The main parts are: (1) The Challenges of Managing in an Information (2) Information Technology and Strategy (3) Information Technology and Organization (4) Managing Information Assets (5) Special Topics. The main Chapters titles are: /1./ The Information Technology Challenge /2./ Manageable Trends /3./ Effects of IT on Strategy and Competition /4./ Electronic Commerce: Trends and Opportunities /5./ Information, Organization, and Control /6./ IT Architecture: Evolution and Alternatives /7./ Organizing and Leading the Information Technology Function /8./ Managing IT Outsourcing /9./ IT Operations /10./ IT Management Processes /11./ A Portfolio Approach to Information Technology Development /12/ Global Issues / 13./ The IT Business /



IT Management Concepts ** Strategic Relevance ** Corporate Culture ** Contingency ** Technology Transfer ** Challenges in Managing IT ** A Young Technology ** Technological Growth ** IT End-User Coordination ** Specialization ** Shift in Focus ** Questions from Senior Management ** Conclusion **

Theme 1: Strategic Impact ** A Contingency Approach to IT Use ** A Contingency Approach to IT Management ** Theme 2: Integrating Changing Technology Platforms ** Era I ** Era II ** Era III ** Theme 3: Assimilating Emerging Technologies ** Phase 1. Technology Identification and Investment ** Phase 2. Technological Learning and Adaptation ** Phase 3. Rationalization ** Management Control ** Phase 4. Maturity ** Widespread Technology Transfer ** Theme 4: Sourcing Policies for the IT Value Chain ** Theme 5: Applications Development Process ** Design ** Construction ** Implementation ** Operation ** Maintenance ** Theme 6: Partnership of Three Constituencies ** IT Management ** User Management ** General Management ** Summary ** Case 1-1: VeriFone (1997) ** Case 1-2: A Tale of Two Airlines in the Information Age: Or Why the Spirit of King George III Is Alive and Well! **

Forces That Shape Strategy ** Search for Opportunity ** Can IT Build Barriers to Entry? ** Can IT Build in Switching Costs? ** Can IT Change the Basis of Competition? ** Can IT Change the Balance of Power in Supplier Relationships? ** Can IT Generate New Products? ** Analyzing the Value Chain for IT Opportunities ** Inbound Logistics ** Operations and Product Definition ** Outbound Logistics ** Marketing and Sales ** After-Sales Service ** Corporate Infrastructure ** Human Resources ** Technology Development ** Procurement ** The Risks of Information Systems Success ** Problems and Evaluations ** Assessing Competitor Risk ** The Challenge ** ANew Point of View Is Required ** Planning Issues ** Confidentiality and Competition ** The IT-Management Partnership **

The Evolution of Interorganizational Systems ** IOS Evolution at American Hospital Supply and American Airlines ** Evolution and Revolution: Introduction of the Internet ** Learning from the Past as We Create the Future ** Lesson 1: Build Internal Capabilities ** Lesson 2: Penetrate Quickly and Leverage the Community ** Lesson 3: Exploit the Economic Value ofInformation ** Case 2-1: Canadian Airlines (A): Reservations about Its Future ** Case 2-2: H. E. Butt Grocery Company: A Leader in ECR Implementation (Abridged) ** Case 2-3: Internet Securities, Inc.: Building an Organization in Internet Time **

Learning from Mistakes ** Creating the Information Age Organization ** Maintaining Flexibility, Innovation, and Control ** Maximizing Independence and Interdependence: Collaboration, the Missing Organization Design Criterion ** Appendix A Overview of Traditional Organization Design Models ** The Bureaucratic Hierarchy ** The Entrepreneurial Organization ** The Matrix Organization ** The Adhocracy ** A Framework for Organization Design **

Evolution and Revolution: 30 Years of IT Impact ** Evolution of IT Architecture ** Era I: The Mainframe (1950s to 1970s) ** Era II: The Personal Computer (Late 1970s to 1980s) ** Era III: Network Computing (1990s to Present) ** Value Creation in a Networked Environment 218 Implementation Issues ** Maintaining a Reliable and Secure Environment for Doing Business ** Assimilating Emerging Information Technologies ** Managing the IT Legacy ** Merging the Islands of Automation ** Appendix A: Guidelines for IT Architecture Assessment ** Appendix B: Year 2000 Computing Crisis: A Testing Guide ** Overview of GAO's Managed, Five-Step Approach to Year 2000 Testing ** Case 3-1: Taco Bell, Inc. (1983-1994) ** Case 3-2: Frito-Lay, Inc.: A Strategic Transition, 1980-1986 ** Case 3-3: Frito-Lay, Inc.: A Strategic Transition, 1987- ** Case 3-4: MicroAge, Inc.: Orchestrating the Information Technolog Value Chain **

Organizing Issues in IT Development ** Some Examples ** Implications ** Pressures toward User Dominance ** Pent-Up User Demand ** Staff Flexibility and Growth ** Staff Professional Growth ** Competitive and Service Growth in the IT Market ** User Control ** Fit with the Organization ** User Learning ** Pressures toward IT Control ** Staff Professionalism ** Feasibility Concerns ** Corporate Databases ** Fit with the Corporate Structure and Strategy ** Cost Analysis ** Coordination and Location of IT Policy ** IT Responsibilities ** User Responsibilities ** General Management Support and Policy Overview **



Why Outsourcing Alliances Axe So Difficult ** Outsourcing in Retrospect ** Outsourcing in the 1990s ** Acceptance of Strategic Alliances ** IT's Changing Environment ** What Drives Outsourcing? ** When to Outsource IT ** Position on the Strategic Grid ** Development Portfolio ** Organizational Learning ** A Firm's Position in the Market ** Current IT Organization ** Structuring the Alliance ** Contract Flexibility ** Standards and Control ** Axeas to Outsource ** Cost Savings ** Supplier Stability and Quality ** Management Fit ** Conversion Problems ** Managing the Alliance ** The CIO Function ** Performance Measurements ** Mix and Coordination of Tasks ** Customer-Outsourcer Interface **

Changing Operations Environment ** A Focused Service Organization Alternative-An Example Alternative Organizations ** Developing an Operations Strategy ** Technology Planning ** Innovation Phase Control Phase ** Measuring and Managing Capacity ** Managing the IT Operations Workforce ** Selection Factors for Operations Manager and Staff 406 Human Issues in Managing tbe Workforce ** Production Planning and Control ** Setting Goals ** Establishing Priorities ** Strategic Impact of IT Operations ** Implementing Production Control and Management ** Security Privacy ** The Roots of the Privacy Issue ** The Implications **

Management Control ** IT Evolution and Management Control ** Software Issues ** Operations Issues ** Corporate Control Process ** Strategic Impact of IT on the Corporation ** Looking Ahead: Other Aspects of Control ** Results Control Architecture ** Unallocated Cost Center ** Allocated Cost Center and Charge-Out ** Profit Center ** Financial Reporting Process Nonfinancial Reporting Process ** IT Audit Function ** Planning-A Contingent Focus ** Pressures toward IT Planning ** External (Corporate) Pressures ** Internal (IT Process) Pressures ** Limitations on IT Planning Results ** Planning as Resource Drain ** Fit to Corporate Culture ** Strategic Impact of IT Activities ** Mismatches: Using the Strategic Grid ** Corporate Environmental Factors That Influence Planning **

Project Risk ** Elements of Project Implementation Risk ** Project Categories and Degree of Risk ** Assessing Risk of Individual Projects ** Portfolio Risk ** Project Management: A Contingency Approach ** Management Tools ** Influences on Tool Selection ** Relative Contribution of Management Tools ** case 4-1: Xerox: Outsourcing Global Information Technology Resources ** Case 4-2: General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (A + B, Abridged) ** Case 4-3: Singapore Unlimited: Building the National Information Infrastructure ** Case 4-4: BAE Automated Systems (A): Denver International Airport Baggage-Handling System **

Information Technology Impact on Transnational Firms ** Geographic Transfer of Work ** Global Networking and Expertise Sharing ** Global Service Levels ** Time-Based Competition ** Cost Reduction Country Diversity ** Sociopolitical ** Language ** Local Constraints ** Economics ** Currency Issues ** Autonomy ** National Infrastructure **

National IT Environment Issues ** Availability ofIT Professional Staff ** Central Telecommunications ** National IT Strategy ** General Level of IT Sophistication ** Size of Local Market ** Data Export Control ** Technological Awareness **

Corporate Factors Affecting IT Requirements ** Nature of the Firm's Business ** Strategic Impact ofIT ** Corporate Organization ** Company Technical and Control Characteristics ** Other Considerations ** Transnational IT Policy Issues ** GuidanceonArchitecture ** Central Hardware ** Software Concurrence or Approval ** Central Approval of Software Standards and Feasibility Studies ** Central Software Development ** IT Communications ** Staff Rotation ** Consulting Services ** Central IT Processing Support ** Technology Appraisal Program-An Example **





"The IT Business" Analogy ** The IT Marketing Mix ** The Products ** The IT Customer ** Costs ** Channels of Distribution ** Competition ** Promotion ** Price ** The Role of the Board of Directors ** The Role of the IT Chief Executive Officer ** Case 5-1: Colliers International Property Consultants, Inc.: Managing a Virtual Organization ** Case 5-2: www.springs.com ** Case 5-3: Providian Trust: Tradition and Technology (A) 648 Case 5-4: Southwire: Beyond 2000 **

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